We offer two shipping methods to cater to your needs:
- Express Shipping: Fast and reliable.
- International Shipping: For our customers around the globe.
Processing and Delivery Times:
- Order Processing: All orders are processed within 6 hours of placement.
- Delivery Times:
- Domestic: 3-5 working days.
- International: 7-10 working days.
Return and Refund Policy:
Your satisfaction is our priority. If you’re not satisfied with the product, we offer a complete refund. To initiate a return or request a refund, please contact us on WhatsApp.
Damaged or Lost Items:
In the unlikely event that your honey arrives damaged or your order is lost, please contact us at the earliest convenience. We will ship another order to you free of charge. Yes, we offer replacements or refunds for damaged items.
Additional Shipping Information:
- Shipping Restrictions: We currently do not ship to Korea.
- Tracking Information: We provide tracking information for all shipped orders. Customers will receive a tracking number to monitor their shipment.
For any further questions or assistance, please don’t hesitate to reach out to our customer support team. We’re here to ensure you have a sweet experience with Nepal Mad Honey! Provide your order number along with photos if possible. We will arrange for a replacement or refund as quickly as possible.
Contact Us
For any questions or concerns regarding our refund and return policy, please contact our customer support team at:
Email: support@nepalmadhoney.com
Phone: +977-629-404-5486
Monday – Friday: 9:00 AM – 6:00 PM (Nepal Time)
Thank you for shopping with Nepal Mad Honey. We value your business and are committed to providing you with the highest quality products and customer service.